Shipping and returns

 SHIPPING & RETURN POLICY

  • SHIPPING

We process orders within 72 working hours. Shipping times vary by location and carrier, typically ranging from up to 10 days for Europe and to 30 days for international shipping.

Once your order ships, you will receive a tracking order via email. 

We're not responsible for customs fees, duties, taxes, or tariffs, and these are not included in the shipping price. The customer is responsible for any additional charges for customs fees.

We mainly use Correos and Mondial relay for our domestic orders and for most international orders, and each country's customs duties, taxes, tariffs, etc may vary. 

 

  • RETURNS

We accept returns within 7 days of delivery. The customer is responsible for return shipping cost and shipping charges are not refundable. Items must be unused, unworn, unwashed and shipped in original packaging with tags and labels, at the following adress:

Nayma Sghaier

RONDA DE CAN RABADA 2

PLANTA 6, OFICINA 3

08860 CASTELLDEFELS, BARCELONA

To initiate a return, please contact first our support team at info@nalikaconceptstore.com mentioning in the subject line, the number of your order. It begins like this: #W25-  Items sent back to us without first requesting a return will not be accepted.

If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are carefully inspected on return. 

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! 

As the parcel remains your responsibility until it arrives back to us, ensure that you get proof of postage and please send us the tracking number. If you do not send us the tracking number and the package is returned to you, the costs of resending it again will be borne by you.

You will receive a refund upon receipt of your package, on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Thank you for reading us, as a small business these guidelines help us be able to continue to grow. :)